Mobile App Enterprise Unreplieds | Feature Requests

Mobile App Enterprise Unreplieds

Javan Thomas

Would like an expansion of the unreplieds on the mobile app. As it stands, the mobile app will only display and notify the user of unreplied messages from the store they last opened. When on the go, our team is missing multiple conversations that are sameday and ongoing but not notified due to the conversations occurring in multiple stores.

Shelby Parker

Thanks for flagging this, Javan Thomas — totally hear you on how disruptive that is when you’re on the go and managing multiple stores. This is really helpful context, and I’m sharing it with the team so we can review how unreplieds + notifications behave across stores in the mobile app. If we need any additional details to validate the best approach, I’ll follow up.