Missed Appointment Follow up
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Tyler Burton
Make a trigger for the genius to follow up after a missed appointment and to ask to reschedule after they missed.
Shelby Parker
Hiya Tyler Burton, thanks for this post! I have a few more questions for you:
- What specific information should be included in the follow-up message to the customer?
- How soon after a missed appointment should the follow-up trigger be activated?
- Should the follow-up message offer multiple rescheduling options or direct the customer to a specific rescheduling platform?
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Tyler Burton
Shelby Parker "Hi {{Customer Name}}, this is {{Your Genius Name}} from Serra Champaign. We had you on the schedule today, and I just wanted to make sure everything is okay.
The {{Model}} you were looking at is still available right now, but inventory moves quickly. If you’d like to take another look, we have two openings tomorrow at 10:15 AM or 2:45 PM — which one works best for you? " .... I would say an hour after...