MFA RESET
M
Mike Wojcinski
Give admins the ability to RESET a users MFA selections so when they get a new PHONE they aren't locked out of being able to work while we wait for support to RESET the users MFA. Every other SaaS app has the capability.
Shelby Parker
Thanks for raising this, Mike Wojcinski — totally hear you on how disruptive it is when someone gets a new phone and ends up locked out while waiting on support. This is really helpful feedback, and I’m looping it into our review with the team so we can assess adding an admin-level MFA reset option. If you’re open to it, can you share which MFA methods you’re using today (SMS, authenticator app, etc.) and whether you’d want the reset to clear all factors or just a specific one?