Message Impersonation Automatic to User the Text Was Sent To
gathering votes
Allen Tran
When responding to a text from a customer, clicking reply should automatically impersonate the user the message was sent to
Drew Adler
Merged in a post:
Reply as whomever the customer texted
J
Jackson Hagen
When replying to a text you have to select the user each time you send a text. When hitting "reply" it should default as the person that the customer sent the text into. It is already set up this way when replying to a email.
A
Andrew Elliot
There are many times when I need to step into a text conversation as a manager. I would not be in favor of an auto-impersonation.
Shawn Goebel
gathering votes
Shawn Goebel
Allen Tran Thank you for the feature request! I am going to move this one to Gathering Votes to see what other users think about this request. Thank you again and have a great day!
Allen Tran
instead of having to manually select a user every time