Mentions being visual to the person that did the mention
A
Annie Coyle
Showing you a list like your texts and emails you sent out for the day, but mentions to find the customer quickly and see if anything was completed after you mentioned whoever you are trying get their attention by mentioning them. Right now there is not good visibility to who you mentioned.
Shelby Parker
Thanks for sharing this, Annie Coyle — totally hear you on wanting clearer visibility into who you’ve @mentioned so you can follow up and see what happened next. A couple quick questions to make sure we’re designing the right thing: where are you creating @mentions today (notes vs tasks vs conversations, etc.), and where would you expect a “mentions you sent” list to live? Also, what’s the main goal when you review those sent mentions — confirming the person replied, checking whether the related customer had follow-up activity completed, or something else? Lastly, when you mention someone today, what do you currently see afterward (if anything), and what’s missing that makes it hard to track?