Manually Change Status
H
Hannah Allison
We should be able to manually change the status of such internet leads, for example if we accidentally check someone in, or accidentally trigger something as engaged, we should be able to reverse that and change the status.
Shelby Parker
Thanks for raising this, Hannah Allison — totally hear you on how frustrating it is when a lead gets marked “Checked In” or “Engaged” by accident and there’s no easy way to correct it. To make sure we’re solving the right problem, could you share: (1) which specific statuses you’d want to be able to manually edit (and if there are any you feel should
never
be editable), (2) what you’d expect to happen to any automations/actions that fired from the original status once it’s changed back (undo them, stop future steps, or leave them as-is), and (3) the most common scenarios where this comes up for your team and roughly how often you’re needing to reverse a status?