Managed Chat XML on lead and ability to see Chat in that xml
M
Mickey Mann
Ability to have an XML of the DirectChat Transcript on the lead and ability to have that forwarded like in Service Lead situations
Created by Zach Angus
Shelby Parker
Hello Mickey Mann! Following up on this:
- What specific information do you need included in the XML transcript of the DirectChat?
- How frequently do you need the XML transcript to be forwarded in Service Lead situations?
- Are there any specific security or privacy concerns we should consider when handling the XML transcripts?