Make Mentions Drillable: Report on Number of Mention and Mention Replies
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Javan Thomas
The Mentions section has been created, however, without being able to click the number of mentions and seeing who tagged whom, it is not possible to see if whatever was notated was completed. Cannot measure engagement accurately by just knowing the number of mentions/tags.
Adding it to the Activity Report and situating it next to the Notes column would be beneficial as well.
Shelby Parker
Hey Javan Thomas, thanks for your feedback! I have a few more questions for you:
- What specific information would you like to see when clicking on a mention?
- How frequently do you need to access mention details for your reporting needs?
- Would you like any additional filters or sorting options for the mentions in the Activity Report?
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Javan Thomas
Shelby Parker
- Seeing who the user tagged in that mention, being able to see the time of the tag would help as well.
- Very, one of the ways I used the Notes portion of the Activity Report is to see what notes the managers are inputting and cross-reference that with actionable items that are either resolved or still waiting. When filtered on specific days and not a week/month span, I do the same with sales to check on what tags they are throwing out that need answering.
- If there were Columns options that sorted/grouped tags by the user type (say Manager/Sales/Finance) or by Mentioning Group (i.e. whatever groups are created for that store and it populate there) would help.