Mailing & Physical Address
K
Kim Ledbetter
Provide the ability to add both the Physical Address and then add the Mailing address including City, State, and Zip for both.
Shelby Parker
Hiya Kim Ledbetter, thanks for this post! I have a few more questions for you:
- What specific use cases or scenarios will having both a physical and mailing address support for your dealership?
- Are there any specific integrations or systems that need to be considered when adding these address fields?
- How frequently do you anticipate needing to update or change these addresses?
K
Kim Ledbetter
Shelby Parker - Thanks for the follow up questions.
- We send gift boxes ($32 value with fresh baked cookies included) to our customers after a vehicle purchase and have been receiving them back as undeliverable. In asking the customer what their correct address is they give me their "mailing" address. Texas registration requires a physical address as well as a mailing address but employees usually stop with the one address given to them when writing up the deal. Lease contracts require the additional address for future renewals too. I am sure you can see other ramifications as well such as the payment book is mailed to a physical address only to be returned and will never reach the client because they forgot to tell us, or we forgot to ask where do you receive your mail. This is just a simple example.
- Dealertrack, our DMS software, provides 3 separate long lines for address description. But, there are separate blanks for only one City, State, and Zip, however, requiring us to enter alternate addresses all on one line manually. Not ideal. Also, only one address is programmed to print on most documents. The title application is an exception.
- Currently, I have kept the last 32 empty boxes of returned cookies and gifts to remind me to have salespeople specifically ask the customer the separate question as to where they receive their mail. I still occasionally have some other boxes returned but we are getting better at asking for the mailing address. It has been working lately but hopefully the salespeople remember to hand-write it on the file before getting turned into the title department.
I personally call our long distance customers to confirm the mailing address before mailing their Texas registrations so they get to the right location. This is a seemingly simple request and I understand programming as I used to program our forms for Reynolds and Reynolds paperwork. I am only suggesting that having separate prompts for the physical address and mailing address would be helpful. We are making what we have work most of the time and will continue to do so but since you solicit "Suggestionsr" I wanted to share this with you. We will continue to make it work for us no matter what. Have a very blessed day, Shelby.