Log Call to be User Specific Permission
gathering votes
A
Aungela Walker
Make the call log feature user specific permission based versus the whole store.
Is it possible to turn on my ability to log my calls for the incoming calls and not for everyone else? Is it at all possible to make that feature available? The reason that I am asking is because being in BDC we used to be able to log the phone ups to get credit for those calls as well and now we can't because of the feature being turned off per the dealerships request because of someone else's dishonesty with their work and I don't think that it's fair for us in BDC to have to suffer for the mistakes of others.
Michele McCoy
gathering votes
Shelby Parker
Hey Aungela Walker, thanks for your feedback! I have a few more questions for you:
- Can you specify which specific calls you need to log and why they are important for your role in BDC?
- Are there any specific permissions or settings you would need to manage this feature effectively?
- How frequently do you need to log calls, and is there a particular format or system you prefer for logging these calls?
A
Aungela Walker
Shelby Parker hi, yes I use the log call feature to log the incoming leads which adds to my recorded calls to meet my 80 calls a day quota. Just having the ability to log my incoming phone up calls will help me tremendously and I use this feature everyday all day and just being able to use the log call feature helps me not stress over the fact that I'm not meeting my goal now because I am now not able to log the incoming leads.