Load Delivery photo vs video
under review
C
Cheryl Cooper
Since I use my cell phone for the delivery photo. I used the app to add the delivery photo and it sent to the customer. BUT unlike the video being huge and easy to see the photo shows no where? How do I see the photo >
C
Cheryl Cooper
Not showing on the customer card or front screen under snaps
Shawn Goebel
under review
Shawn Goebel
Cheryl Cooper Thank you for the feature request! How are you sending these Delivery Photos to these customers? If you are doing this from the Mobile app via the Take Delivery Photo option under the green + in the bottom right corner? If so, these photos will be sent to the customer via email and the Photo will be displayed on the Customer Card. Thank you!
C
Cheryl Cooper
Not the phone. What I want to know is why or where on Drive Centric can you see snaps. The screen shows 0 zero and all my customers I have loaded and sent the delivery photo. All that appears in the system is when we do video but no photos are showing
Shelby Parker
Great to hear your perspective, Cheryl Cooper! I have a few more questions for you:
- Can you specify the type of phone and operating system you are using when you encounter this issue?
- Have you tried accessing the photo from a different device or platform, and if so, did you experience the same issue?
- Is there a specific format or size of the photo that you are using when this issue occurs?