Live typing indicator | Feature Requests

Live typing indicator

Shawn Sheesley

I want to be able to see if my manager is typing to a guest and for them to be able to see if I am typing a response, too often the customer gets nearly the same message becuase my manager and I were unknowingly responding to the same guest from different locations

Shelby Parker

Thanks for sharing this, Shawn Sheesley — totally hear you on how frustrating it is when two people unknowingly reply to the same guest and messages get duplicated. This is really helpful context, and I’m looping it into our review so the team can evaluate a live typing indicator (and similar coordination signals). If we need any additional details on your workflow, I’ll follow up.