Liking Texts
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Matthew Aubel
I would love to see the ability to 'like' text messages, similar to how it works on iPhone. This feature would allow users to quickly express reactions or acknowledgment without needing to send a full reply. It would be a simple, convenient way to engage with messages and enhance the overall messaging experience. A thumbs-up or heart reaction would be especially helpful for situations where a response isn't necessary, but the sender’s message still deserves recognition.
Shelby Parker
Hey Matthew Aubel, thanks for your feedback! I have a few more questions for you:
- How frequently do you anticipate using the 'like' feature in your daily interactions?
- Would you prefer having multiple reaction options besides a thumbs-up or heart, such as emojis?
- In what scenarios do you find a 'like' feature most beneficial in your communication with customers?
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Matthew Aubel
Shelby Parker
- How frequently do you anticipate using the 'like' feature in your daily interactions?
"The 'like' feature will likely be used frequently during quick feedback exchanges or when I want to acknowledge a customer’s message without requiring a detailed response. It provides a simple and efficient way to engage with messages while saving time, especially in a busy CRM environment."
- Would you prefer having multiple reaction options besides a thumbs-up or heart, such as emojis?
"Having multiple reaction options could definitely add more nuance to communication. Emojis or other reactions like 'laugh,' 'question,' or 'celebrate' could provide better context and allow us to express more than just agreement or appreciation. This could help us connect with customers on a more personal level."
- In what scenarios do you find a 'like' feature most beneficial in your communication with customers?
"The 'like' feature would be most beneficial in situations where customers provide positive feedback, updates, or requests that are straightforward. It’s a way to acknowledge and appreciate their input without needing to write out a response every time. It's also useful in maintaining engagement during ongoing conversations where more detailed replies aren’t necessary."