Liking and reacting to messages.
V
Vincent Tavernaro
It would be really helpful if we could react to customer messages with something like a thumbs up, and have that count as a response. That way our response time doesn’t get penalized in situations where there’s nothing meaningful left to say in the conversation.
Shelby Parker
Thanks for sharing this, Vincent Tavernaro — really helpful context. Totally hear you on wanting a quick “thumbs up”/reaction that can count as a response so your response time isn’t penalized when there’s nothing meaningful left to add. I’m looping this into our review with the team, and if we need any extra details on your workflow/use case, I’ll follow up.