Let me reply to my own email.
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Clay Garrett
Pretty simple. Rather than sending an entirely new email every attempt let me reply to my own email so my previous email is also included.
Plenty of times you will email a customer asking if they got something and they will say no and ask you to re-send. Which there is no option for either.
If I could just keep the same chain going with what I said previously included that would be great.
It would also serve as a re-send option.
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Melissa Prochnow
This would be very helpful. We currently have to copy and paste into a new email. No time stamp showing the guest when we sent the sent email originally. Another feature that should be available with this request is the ability to reply as anyone not just the user that the email was sent to. For example, one of my employees receives an email that needs a manager response. It would be very helpful being able to click reply and email as myself addressing the guests concerns while keeping the email thread.
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Christopher Smith
Some of us have been using email for nearly 30 years. It would be nice for emails in the CRM to work like EVERY other email client in the history of email clients.
Shelby Parker
Hello Clay Garrett! I have a few more questions for you:
- Can you provide an example of a situation where you needed to reply to your own email and how it would have improved your experience?
- Are there specific features you would like to see in this reply function, such as the ability to edit previous content or add attachments?
- Would you find it useful to have an option to choose whether to start a new email thread or continue the existing one?