I agree, we don't need multiple entrees for the same person.

Appreciate you flagging this, OSIRIS ARGUETA — totally hear you on how frustrating it is to have to create a whole new account just to fix someone’s details. To help us understand what’s happening and where the gap is: which specific info are you trying to update on an existing person/account (name, phone/email, address, preferred contact method, vehicle info, etc.)? What’s the most common scenario when you need to make these changes (typo fixes, customer changed contact info, merging duplicates, updates after a visit/sale)? And when you try to update it today, what exactly blocks you from doing so — are the fields locked, is there no edit option, or does it look like it saves but doesn’t stick?