Lead timing out while we're on the phone with them
B
Blake Greene
Way too often, a lead will go up for grabs while I'm on the phone with them on the initial call. Not only does this cause confusion and frustration for sales associates on both sides, but it makes us look stupid for having multiple people contact them asking about initial info.
Can you create a way for the CRM to acknowledge that a call is active so it will "stop the clock" on the timing out?
Shelby Parker
Hey Blake Greene, thanks for your feedback! I have a few more questions for you:
- How long is the typical duration of these initial calls where the lead times out?
- Are there specific indicators or triggers that can be used to identify when a call is active?
- Would you prefer a manual or automatic system to indicate when a call is active to prevent the lead from timing out?