it would be great if we could track how many text/emails are actually opened by our customers and how many then respond. I'd love to see those percentages/how they change over time and by salesperson
P
Paul Williams
it would be great if we could track how many text/emails are actually opened by our customers and how many then respond. I'd love to see those percentages/how they change over time and by salesperson
Shelby Parker
Thanks for sharing this, Paul Williams — really helpful perspective. Tracking open + response rates over time (and broken down by salesperson) would definitely add a lot of visibility. I’m looping this into our review so the team can assess it, and if we need any extra details on your use case or how you’d want to see those percentages reported, I’ll follow up.