Integration with CallRevu so that the transcribed voicemail is checked
under review
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Keith Wills
Integration with CallRevu so that the transcribed voicemail is checked by AI, designated sales or service and then Genius interacts with the customer via text (if they opt in) This way the lead can develop or if service, they can schedule service. All this, after hours and weekends.
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Alex Weidenbenner
updated the status to
under review
Keith Wills We already have a CallRevu integration and they use their AI to tarnscribe calls on their side. Are you able to elaborate any on your request?
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Keith Wills
Alex Weidenbenner. Because they already transcribe, AI should be able to answer those voicemails and determine if they want sales and service and help them. All Genius would have to do is ask permission to text and begin chatting. Seems simple, yet hugely helpful.
Shelby Parker
Thanks for sharing this, Keith Wills — really helpful context. An integration with CallRevu to have voicemails transcribed, AI-triaged into sales vs. service, and then have Genius follow up via opt-in text (including after hours/weekends) is a great call-out for smoothing the workflow. I’m looping this into our review with the team, and if we need any additional details around your use case or how you’d want the handoff/scheduling to work, I’ll follow up.
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Keith Wills
Shelby Parker - Thank you! (see above reply)