Integrate Genius / Messaging with Google Business, OfferUp, AutoTrader & More
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Mark Figueredo
DriveCentric currently works with Facebook, however, we used to use Matador.AI for our website and SMS chat and Gubagoo chat as well. Both of these tools also interfaced with other chat channels such as Google Business/Maps, OfferUp, Apple Maps, AutoTrader. It would be great for DriveCentric Genius and BDCchat through DriveCentric to also work with those. It means we don't have to have our team logged into a ton of different places to monitor chat.
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Mark Figueredo
The main benefit was the BDC not having to look in another half dozen places for customers chatting and worrying about managing logins for a BDC across all the different accounts. Gubagoo's AI or our team could respond, although Gubagoo's AI was not very good. I don't have access to the stats to help prioritize.
Shelby Parker
Hey Mark Figueredo, thanks for your feedback! I have a few more questions for you:
- Which specific features from Matador.AI and Gubagoo chat do you find most beneficial that you'd like to see in DriveCentric Genius and BDCchat?
- Are there any specific challenges or issues you faced with the previous integrations that we should be aware of?
- How do you prioritize the importance of integrating with each platform (Google Business, OfferUp, Apple Maps, AutoTrader) for your operations?