increase the rate survey calls can be completed
under review
g
guenivere graham
when calling a customer for a phone task we need a do not call option, we have to many businesses and employees that we aren't supposed to call, but are being required to, and it slows down how quickly we can keep up with calls all of our stores are at least 300 calls behind. it also annoys the businesses and interrupts employees trying to work
Shawn Goebel
under review
Shawn Goebel
guenivere graham Thank you for the feature request! Question for you, where in DriveCentric do you mark these customers as Do Not Call? Thank you!
Shelby Parker
Hey guenivere graham, thanks for your feedback! I have a few more questions for you:
- Can you provide specific examples of the types of businesses or employees that should not be called?
- How do you currently identify which numbers should not be called?
- What impact does the current call process have on your team's efficiency and customer satisfaction?