Inbox Conversations Should Be Grouped Together
J
JOEY BERMUDEZ
Viewing emails in this program is overly difficult right now. I know you can go to “Untracked Emails,” filter by your name, and see all sent/received emails, but the layout is very unorganized and confusing. Every single email appears separately, so if you’re having multiple conversations with different customers, everything gets mixed together.
It would make a lot more sense if it worked like a normal email platform such as Gmail or iCloud Mail. In those systems, you open your inbox and see conversations grouped together in threads. Then, once you click on a conversation, you can view the full email history inside that thread.
The same idea applies to text messaging on a phone. When you open your messages app, you don’t see every individual text listed separately — you see the most recent conversation thread with each person. Once you click on that conversation, then you can view the full back-and-forth message history.
I’m attaching a photo of what DriveCentric currently looks like. As you can see, the emails are not grouped together into conversations or threads. Instead, every email is listed individually, which makes it difficult to follow conversations and stay organized.
Shelby Parker
Thanks for taking the time to share this, JOEY BERMUDEZ — totally hear you on how confusing it gets when every email shows up as a separate line item instead of being grouped into a conversation thread. This is really helpful context (and the screenshot helps a lot). I’m looping this into our team’s review so we can assess the best path forward, and we’ll follow up if we need any additional details from you.