Inbound Call Summary should post as a note on Customer Card.
C
Caitlyn Wetherald
We have the integration with CallRevu for our phone tracking and when we get an inbound call from the customer it will post "Inbound Call" on the customer card and there is an option to click into the call summary. It would be nice if this call summary would post as a note on the main activity feed so it's more visible
Shelby Parker
Thanks for sharing this, Caitlyn Wetherald — really helpful context. Totally hear you on wanting the inbound call summary to show up as a note in the main activity feed so it’s easier to spot. I’m looping this into our review with the team, and if we need any extra details about your CallRevu setup or what you’d want included in that note, I’ll follow up.