Inbound Call notification for Sales and BDC
A
Alexis Johnson
Calls load onto a profile after the recording comes in, is it possible to create a notification for sales people so that they know if the customer called in? Even if it only shows up once the call loads I feel like that would be a lot better than nothing. We're missing some business because sales isn't aware of the missed call and the time window for responding is crutial!
Shelby Parker
Appreciate you raising this, Alexis Johnson — totally hear you on how critical that response window is, and missing a missed call notification can definitely cost business. Thanks for the detailed context here; I’m sharing this with the team so we can review what a Sales/BDC inbound call notification could look like (even if it triggers once the call finishes loading onto the profile), and we’ll follow up if we need any additional details from your side.