Inbound Call Alert
gathering votes
D
Donna Ransdell
Alerting a salesperson when a call comes in from a number attached to their customers.
D
Damian Zuri
Additional Benefit --- We had a similar technology with eLeads - it allowed the person taking an inbound call to quickly have the client profile pop-up in a chat box, upon click they were fast tracked into the client profile, and it allowed for a much smoother transition into the client conversation. Fumbling to get an account open can be a 100% call killer!!!
A
Ashley Underwood
WE NEED THIS! That way we can see who we missed when we are off or away from the desk
Canny AI
Merged in a post:
Add notifications for Inbound Calls
L
Lorren Dudley
Having notifications for missed calls will ensure we never miss a guest reaching out and we get back to them in a timely manner without forgetting.
T
Travis Blevins
I feel like this one would be common sense... Lets get on it Drivecentric!! Por favor!
J
Jakob DiNonno
My desk phone is not the best at displaying missed calls and voice messages. It is a very tiny message/icon and is very easy to miss. This feature would ensure I never miss another customer attempting to reach me.
Shawn Goebel
Lorren Dudley Thank you for the feature request! I am going to move this one to Gathering Feedback to see what other users think about this request. Thank you again and have a great day!
Shelby Parker
Thank you for posting, Lorren Dudley! I have a few more questions for you:
- Could you please specify the preferred method for receiving these missed call notifications (email, SMS, app notification, etc.)?
- Would you like to have the option to customize who in your team receives these notifications?
- Are there specific times or conditions under which you would prefer not to receive these notifications?
Drew Adler
Merged in a post:
Inbound Call Notification or Alert
D
D'Aundre DeMars
I recently got a call from a customer and didn't realize it until two days later because they didn't leave a voicemail, I think a notification would prevent that
Shawn Goebel
Donna Ransdell Thank you for the feature request! I am going to move this to Gathering Feedback so we can see what other users think about it! Thank you again for the feature request!
Shawn Goebel
gathering votes
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