Inbound Call Alert | Voters

Inbound Call Alert

gathering votes

Donna Ransdell

Alerting a salesperson when a call comes in from a number attached to their customers.

Monica Develice

I agree with this! I'd prefer as an email and push notification. I left a VM for a guest earlier today and they called back within 5 minutes but did not use the extension I provided them and hung up after 8 seconds. 3 hours later, I went into my call log and saw they had called back but I had no clue. Then it becomes a game of phone tag. By us getting notifications when they call and don't leave a message or don't get transferred, at the very least would allow us the opportunity to get back to them while they still have their phone in their hand.

Damian Zuri

Additional Benefit --- We had a similar technology with eLeads - it allowed the person taking an inbound call to quickly have the client profile pop-up in a chat box, upon click they were fast tracked into the client profile, and it allowed for a much smoother transition into the client conversation. Fumbling to get an account open can be a 100% call killer!!!

Ashley Underwood

WE NEED THIS! That way we can see who we missed when we are off or away from the desk

Autopilot

Merged in a post:

Add notifications for Inbound Calls

Lorren Dudley

Having notifications for missed calls will ensure we never miss a guest reaching out and we get back to them in a timely manner without forgetting.

Travis Blevins

I feel like this one would be common sense... Lets get on it Drivecentric!! Por favor!

Jakob DiNonno

My desk phone is not the best at displaying missed calls and voice messages. It is a very tiny message/icon and is very easy to miss. This feature would ensure I never miss another customer attempting to reach me.

Shawn Goebel

Lorren Dudley Thank you for the feature request! I am going to move this one to Gathering Feedback to see what other users think about this request. Thank you again and have a great day!

Shelby Parker

Thank you for posting, Lorren Dudley! I have a few more questions for you:

Could you please specify the preferred method for receiving these missed call notifications (email, SMS, app notification, etc.)?
Would you like to have the option to customize who in your team receives these notifications?
Are there specific times or conditions under which you would prefer not to receive these notifications?

Drew Adler

Merged in a post:

Inbound Call Notification or Alert

D'Aundre DeMars

I recently got a call from a customer and didn't realize it until two days later because they didn't leave a voicemail, I think a notification would prevent that

Shawn Goebel

Donna Ransdell Thank you for the feature request! I am going to move this to Gathering Feedback so we can see what other users think about it! Thank you again for the feature request!

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