In store Chat For Staff
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Stephen Slagle
Have an icon based on Chat for either whole group or store chat or a direct DM. Based on deals and tasks to better cut down on the up and down to the desk.
Shelby Parker
Really appreciate you sharing this, Stephen Slagle — totally hear you on wanting to cut down the back-and-forth to the desk. To make sure we’re thinking about the right shape of an in-store chat, can you clarify who this is primarily for (sales, BDC, managers, service, etc.), and whether it should stay within a single store or work across multiple stores? Also, should chat be surfaced from deals, tasks, or both — and in those spots, do you envision starting a new conversation, jumping into an existing thread, or pinging specific teammates? Lastly, what’s the biggest outcome you’re aiming for here (faster coordination on the floor, fewer missed handoffs/updates, replacing texting/other tools), and what would “success” look like day to day?
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Stephen Slagle
Shelby Parker - Faster handoffs, better communication between Sales Managers, BDC, Finance and Sales Staff.