Impersonations Tracked Under Impersonator versus user
under review
V
Victoria Latini
I have noticed that when managers use the impersonation feature, the tracking goes toward the user impersonated. For accurate tracking purposes of the consultants and their activities, this should be tracking under the individual using the impersonation feature. Inaccurate information in, means inaccurate reporting.
J
Jacob Coleman
under review
J
Jacob Coleman
Hi Victoria! We recently updated the Daily Activity report so that the Email column counts emails that each user sent, including emails where they were impersonating the other user. The credit is given to the user who sent the email, NOT the user being impersonated. Are you seeing something different in the activity report?