iMessage for customers?
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Miguel Solis
Looks more professional and personal, less like spam when messages are received as iMessage instead of the ones we currently have
Shelby Parker
Thanks for sharing this, Miguel Solis — totally hear you on iMessage feeling more personal (and less “spammy”) for customers. To make sure we’re solving the right problem, could you share a bit more about (1) the main scenarios you’d use iMessage for (sales follow-ups, reminders, confirmations, etc.) and which ones matter most, (2) what you’re hoping improves by switching (response rate, deliverability, trust) and how you’d define/measure success, and (3) whether you’d want iMessage for everyone or only for iPhone users, with others continuing to get the current message type?
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Miguel Solis
Shelby Parker, appreciate the quick follow-up! Here’s why iMessage would be a game-changer for my workflow:
1. High-Stakes Follow-Ups: When I’m chasing a hot lead on a $60k Yukon, a green bubble (SMS) looks like a generic 'drip campaign.' A blue bubble (iMessage) says, 'I’m a real person holding the keys.' It builds instant rapport and trust.
2. Seamless Media Sharing: Sending high-res walkaround videos or clear photos of a window sticker is night and day. SMS compresses them into grainy junk; iMessage keeps them crisp so the customer can actually see the features.
3. Real-Time Communication: Those read receipts and typing bubbles are huge. If I see a customer is 'typing,' I stay on the screen to grab the lead immediately. It keeps the momentum alive instead of playing phone tag.
Basically, it makes the CRM feel like a conversation, not a database. Would love to see this happen!