Ignoring Chats
Z
Zachery Hale
It would be great if we could limit the ability to ignore chats by role. For instance, we would only want a manager to have the ability to ignore a conversation. We would want the sales consultant's to always have the mindset as the last person to respond. Managers cannot see that a customer is waiting for a response if a sales consultant ignores the chat.
Z
Zachery Hale
- It should be able to be toggled on or off for each role. My store would prefer manager access to ignore.
- If the sales consultants are allowed to ignore chats via the toggle button then no notification is needed. Ignored chats could also be grouped under a notification for 24 hours or so.
- I would prefer only a manager to ignore the chat
Shelby Parker
Great to hear your perspective, Zachery Hale! I have a few more questions for you:
- What specific roles within your organization should have the ability to ignore chats?
- How should the system notify managers when a chat is ignored by a sales consultant?
- Are there any specific scenarios where a sales consultant should be allowed to ignore a chat?