GSM, GM and Dealer Principal review Sales Manager @ | Voters

GSM, GM and Dealer Principal review Sales Manager @

lincoln smith

For multi rooftop dealerships at different locations it would be very nice for the GSM and GM and Dealer principal to make sure sales managers are handling the @ requests. We can see about everything with tasks, follow-up and phone calls by the sales managers. I would love to have the capability to see the sales managers are responding ASAP to the @. Thank you

Shelby Parker

Thanks for sharing this, lincoln smith — totally hear you on wanting more visibility and accountability around @ requests, especially across multiple rooftops. To make sure we’re thinking about the right solution, can I clarify a couple things: when a sales manager gets @ mentioned, what exactly should a GSM/GM/Dealer Principal be able to confirm (seen it, replied, or actually completed the requested action)? Also, where are these @ requests happening today (comments/notes on a lead or customer record, tasks, internal messages, etc.), and are they always tied back to a specific lead/customer? Lastly, for multi-location setups, should leadership only monitor @ mentions for their assigned store(s), or have a single view across all rooftops?