Genius needs to know when to stop responding.
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Lance Nichols
When a customer is clearly trying to end a conversation the genius needs to know when to stop. This was a great conversation until the customer sent in the emoji. You would have never guessed it was an ai until the last message.
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Alex Weidenbenner
updated the status to
complete
Lance Nichols We are in the process of rolling out a new 'stop conversation' skill that will cause genius to avoid conversation loops like the one you show.
Shelby Parker
Hiya Lance Nichols, thanks for this post! I have a few more questions for you:
- What specific indicators should the AI recognize as a conversation-ending signal?
- Are there particular emojis or phrases that should trigger the AI to stop responding?
- How should the AI handle ambiguous messages that could be interpreted in multiple ways?