Genius is firing too early
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Michael Westlund
Genius is not even giving a chance to respond. We need Genius set at 12 minutes minimum with no engagement. We are walking over each other and confusing the customer. This should be a time set by us and not an arbitrary time with no control. I also don;t like having to comment to make a change to a core function.,
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Jamie Grice
AI is sending text messages as soon as the lead arrives without giving sales/BDC a chance to be the first contact.
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Nicholas D'Angelo
We had the same problem. I turned it off for business hours. She will only initiate after hours now.
Shelby Parker
Hey Michael Westlund, thanks for your feedback! I have a few more questions for you:
- Could you please clarify what you mean by 'Genius is firing too early'? What specific actions or behaviors are you referring to?
- Could you provide more details about the issues you're experiencing when Genius is set at less than 12 minutes? How does this impact your interaction with customers?
- You mentioned wanting to set the time for Genius yourself. Could you explain how you envision this feature working in your daily operations?
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Michael Westlund
Shelby ParkerWe need to allow the human end to interact first not ceci. 12 minutes is good time frame for response. We are walking over each other and confusing the customer. I don't need to micromanage but I want my team to be the first to talk to the customer not ai.