Genius Identification - First Contact
A
Asha Quinn
As a customer, when I am engaged by a person at a dealership for the first time, I expect an introduction. I would like for when AI engages the customer for the first time for it to introduce itself. Gregory Madrigal as an example example where it did not.
Shelby Parker
Thanks for flagging this, Asha Quinn — really helpful feedback. Totally hear you on expecting a proper introduction on first contact, and the Gregory Madrigal example is a great call-out. I’m sharing this with the team for review, and if you can send any additional context (e.g., where in the flow this happened or a screenshot/transcript of the first message), that’ll help us validate and reproduce it more quickly.