Genius Having the Ability to Read and Apply Lead Info Already Submitted by Customer
A
Anastasia Roberts
It would be helpful if the Genius AI could read a lead that comes in from a third party, comprehend, and then not cause the customer to have to re-answer all of the questions that are already answered on a lead. For example, if a customer sends in a KBB lead and already spent the time filling out all of the information about their vehicle, Genius should not be asking the customer to resend all of the info regarding the vehicle like it does in the image attached here. From the customer's perspective, it looks like we are wasting their time by not reading everything they spent time submitting.
Shelby Parker
Hello Anastasia Roberts! I have a few more questions for you:
- What specific third-party lead sources are you using that Genius AI should integrate with?
- Are there any specific data fields from the lead information that are most critical to avoid re-asking?
- How frequently do you encounter this issue with customers having to re-submit information?