Genius Follow Up Schedule | Voters

Genius Follow Up Schedule

Spencer Bennett

I would like to suggest the Genius during Business Hours be more customizable. It currently has 3 settings. Always On, Always Off, Day 2 Follow Up if no engagement.
Why not customize it to the Dealerships preferences based on what they are experiencing?
This should be more customizable to the store's preferences. For example, I would like my store to start on day 14 because that's when the salespeople let off the gas and things fall between the cracks. That's the perfect opportunity for AI to get involved and handle the remedial tasks as such.

Shelby Parker

Thanks for sharing this, Spencer Bennett — really helpful context. Totally hear you on wanting “Genius during Business Hours” to be more flexible than the current Always On / Always Off / Day 2 follow-up options, especially if day 14 is where things tend to slip at your store. I’m looping this into our review so the team can assess what deeper scheduling customization could look like, and we’ll follow up if we need any additional details from your use case.