Genius (AI) Should Ask More Questions
under review
E
Emily Baker
A lot of the AIM and AI emails that are auto-sent to customers don't include a question. For example, one we see a lot is:
"I feel like I'm not doing a good enough job for you on the 2023 Mitsubishi Outlander Sport. Let's fix that!".
"Last week you requested some more information on the 2023 Mitsubishi Outlander Sport. I'm here for your questions."
We have customers that are email only and are on day 20. All 9 of her emails that have gone out, not a single one of them asks a SINGLE question.
Pointless emails. If you don't ask a question, it doesn't warrant a response. This is ESPECIALLY important on deals in the first 6 days. WHY DOES AI NOT ASK THEM TO COME IN?!?! ISN'T THAT THE POINT? Older customers, WHY ARE WE NOT ASKING IF THEY ARE STILL SHOPPING?
PLEASE INCLUDE QUESTIONS IN ALL EARLY AI EMAILS!
Deric Massie
I would love for AI to ask more questions on the initial response. We had a customer ask what year end specials we had. I feel like that was an open door to ask some questions, Instead it told the customer that is was just sales assistant and would forward the question to the sales team. In my opinion that email provided no value and shouldn't have been sent.
Drew Adler
marked this post as
under review
B
Barbara Wrench
If a customer responds "YES" to the TEXT ... Genius should come back and ask for the appointment. The emails should be asking for an appointment ~ in every email. text.
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Samantha Salzano
As long as it is not the question it asks of "are you ok?" that one is the worst question I saw AI send yet.
Drew Adler
marked this post as
in progress
Drew Adler
marked this post as
planned
Hey All - this is something we have been focused on and plan to release an update for in the coming weeks!