Genius. I was wondering, when it opens the chat and the customer says stop, it sends a note in the follow up. Is there a way for it not to do that? It is getting over cumbersome and we have to go back and clear it many time per day even when there is no open lead. We are experiencing this. The customer said one thing and the genius says another.

Here is one with the genius sending us a request to stop and we have not been in contact and no open lead.