Fill in Make Model When Sells...
under review
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Mary Baker
When the vehicle is sold, there is just a blank in the space where a car was added via internet lead or by stock ... or vin (I'm assuming). It'd be wonderful if that make and model were filled in before the system booted the entire car because it makes it hard to go back and mine when the vehicle becomes blank. ( have Seth Terry, customer example on this date 1/27/2025, the car sold about three days ago.) Thanks! This is an awesome way to capture user feedback!
Michele McCoy
under review
Michele McCoy
Mary Baker, thank you for writing in. Can we get more information so we better understand? From where is the vehicle information disappearing after it has been sold?
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Mary Baker
Michele McCoy it's erasing from the vehicle tab on the right side completely if the vehicle has been sold in the system, not to that customer inquiring, and the customer came in on an internet lead, therefore, unless noted, there's not easy way to quickly retarget
Shelby Parker
Hey Mary Baker, thanks for your feedback! I have a few more questions for you:
- Can you clarify if the make and model information is missing only after a sale, or does it occur at other times as well?
- Is there a specific point in the sales process where you notice the make and model information disappearing?
- How does the absence of make and model information impact your workflow or reporting?
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Mary Baker
Shelby Parker it's erasing from the vehicle tab on the right side completely if the vehicle has been sold in the system, not to that customer inquiring and the customer came in on an internet lead, therefore, unless noted, there's not easy way to quickly retarget
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Mary Baker
Example: internet lead on 2022 Rav4 for Jane Doe. The vehicle is on the lead and remains until said Rav4 sells to another customer, not Jane Doe. Said vehicle erases from the account after the sale completes. If that happens, there's no way to tell quickly what type of vehicle is in question Would be cool if a make and model remained behind. (I don't know what's causing this because I do see the delivered green flag on some and am unsure if that's over a certain time duration or if that's happening sooner than not)