English to Spanish Translation Integrated in CRM | Voters

English to Spanish Translation Integrated in CRM

gathering votes

Jonathan Schultz

English to Spanish translation intergraded into the system

Shawn Goebel

Merged in a post:

Translate English to Spanish and Spanish to English

Charles Chester

Can we get a button to translate on the mobile application on the Cell phone that just translates from English to Spanish and Spanish to English from the mobile APP

Shawn Goebel

Merged in a post:

Spanish Translation

Ryan Valencia

in the area where we have AI rewrite, we also have translate to spanish option. can we get that option to display responses Back from the customer to english?

Shelby Parker

Hey Ryan Valencia, thanks for your feedback! I have a few more questions for you:

How frequently do you anticipate using the translation feature for customer responses?
Are there specific scenarios or types of responses where translating back to English is most critical?
Would you prefer the translation to be automatic or should there be an option to toggle it on and off?

Shawn Goebel

Merged in a post:

Translate to English

Becky Betting

We have the Ai capabilities of translating to Spanish. Wondering if there is a way for the system to have a "translate to English" button if the system detects another language.

Shelby Parker

Hiya Becky Betting, thanks for this post! I have a few more questions for you:

What specific languages should the system be able to detect and translate to English?
Are there any specific contexts or scenarios where the 'translate to English' feature would be most beneficial?
Would you like the translation feature to be available for all users or only for specific roles within the system?

Becky Betting

Shelby Parker

Currently we only have a translate to Spanish button, so for now I can imagine Spanish would be a good start. I can't imagine every dealer has someone available full time who speaks it fluently, so to be able to communicate via text or email without having another tab open to translate would be ideal.
Replies from customers would be the only reason to need it. If someone replies in Spanish, and the system detects it, next to the reply button might be a good spot for translate to English, or at the end of a text message. Parenthesis (Translate to English) is a thought.
It wouldn't hurt anyone to have so let's just be inclusive and say everyone.

Shawn Goebel

Merged in a post:

Spanish to English translation

Dewayne Fuller

It would be great if when a Spanish speaking customer replied to a text or email in Spanish we could translate that response to English the same way we translate our message to them from English to Spanish. A click of a button.

Shawn Goebel

Merged in a post:

'See Translation' Option/Button for Conversations

Mark Ibarra

On social media any caption written in a language other than english has a small text link that says 'See Translation' or 'Translate Post'. When clicked it will auto translate the text to english.
When overseeing conversations from sales and bdc reps I'd like to instantly translate conversations to understand the conversation. Right now im copy and pasting the convo to google translate. 
See attached.

Shelby Parker

Hello Mark Ibarra! I have a few more questions for you:

Can you specify the languages you most frequently encounter in these conversations?
Would you prefer the translation to be automatic or initiated by a user action?
Are there any specific parts of the conversation (e.g., certain fields or sections) that you would like to have translated first?

Shelby Parker

Great to hear your perspective, Dewayne Fuller! I have a few more questions for you:

Do you envision this translation feature being used in all communication channels (email, text, etc.) or specific ones?
Would you like the translation to be automatic or initiated by the user?
Are there any specific scenarios where this feature would be particularly useful that we should be aware of?

Dewayne Fuller

Shelby Parker

Text and email primarily.

2 If when you received a reply in Spanish it would automatically translate to English that would be good but I am not apposed to the translation being initiated by the user.

When I feel it would be the most useful is when responding to the customers texts and emails in a timely fashion.

Thanks for asking.

Ben Lombardi

From Kyle Krebs at Toyota Sunnyvale: My suggestion would be to add a drop down for preferred language in the client profile so the Genius will adjust the language it is attempting to contact the client with.

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