both, should start at the end of the business day the day of the appointment. It should keep trying. All no shows

Thanks for sharing this, Phil Moore — totally see how a no-show follow-up could help re-engage and recover the appointment. To make sure we’re thinking about the right behavior for “Genius,” can I ask a couple quick clarifiers: when someone no-shows, what would you want Genius to do (auto outreach, create a task for a rep, or both)? How soon after the missed appointment should it kick in, and should it be a one-time nudge or keep trying until they respond/reschedule? And should this apply to all no-shows, or only certain appointment types (e.g., sales vs service, confirmed vs unconfirmed)?