Hi Shelby, I did attach a screen shot yesterday must not have come through. Here are a couple more. First image is how it looks when you open from the unread chats, second is from the customer account itself. Thanks!

Thanks for flagging this, Nicholas Kelley — totally hear you on how cumbersome that would make reviewing and replying to emails. This is really helpful context, and I’m sharing it with the team so we can dig into why the vehicle info/signature is taking over the preview instead of showing the actual message body. If you’re able to share a quick screenshot or example of what you’re seeing, that’d help us reproduce it faster.