Email Reply - Choose different person
M
Mike Sadlock
When you hit reply on an email, the reply always comes from the person the customer is replied to. There are times when a manager needs to reply and keeping the thread going would be important. In the screenshot below, the customer responded to Austin, and when you try to reply, you must reply as Austin. Joe cannot reply to that email in his name.
Shelby Parker
Thank you for posting, Mike Sadlock! I have a few more questions for you:
- How often do managers need to reply on behalf of another team member?
- Are there any specific roles or permissions that should be considered when allowing someone else to reply?
- Would it be beneficial to have a notification or alert when someone replies on behalf of another person?