Email Replies count as open
C
Cory Wilhelm
When a customer sends a reply to an email sent out of Drive, it should automatically update the open count regardless of how long they had the email open for.
Created by Isabelle Lande
Shelby Parker
Thanks for flagging this, Cory Wilhelm — really helpful call-out. Totally hear you: if a customer replies to an email sent from Drive, it makes sense for that to count as an open automatically, regardless of how long the message was viewed. I’m sharing this with the team for review, and we’ll follow up if we need any extra details from your side.