Email Blast Impersonation
A
Anastasia Roberts
It would be great to have the ability to blast an email out on behalf of someone else. For example, if a manager is sending an email on behalf of a sales rep, it would be great to have the ability to send the email masked as that sales rep. We can email or text individually within the customer card so we should be able to blast email as that user too. Thank you!
Shelby Parker
Great to hear your perspective, Anastasia Roberts! I have a few more questions for you:
- Who should have the permission to send emails on behalf of others?
- Are there any specific scenarios or limitations where this feature should not be used?
- How should the system handle replies to these impersonated emails?