ella strong is not a person, why does the crm send the message to the program and not the sales person
M
Michael "MJ" Jarvis
I am having trouble finding my messages. The message was send to ella strong not the sales person, so I am unable to follow up with the client:
This client responded but the message was sent to ella not me. so how was I suppose to respond?
Shelby Parker
Hey Michael "MJ" Jarvis, thanks for your feedback! I have a few more questions for you:
- Can you provide more details on how messages are typically assigned to salespeople in the CRM?
- Is there a specific workflow or setting that might have caused the message to be sent to Ella Strong instead of the intended salesperson?
- Have you experienced similar issues with message routing in the past, or is this the first occurrence?