Don't Move Conversations under Stella for Appointment Confirmations
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Brandon Chittenden
I just discovered that when I set up an appointment and the notification goes out, it now moves my confirmation with the customer to Stella. This is a VERY POOR user experience, as I am the one who set the appointment and it's for ME.
I want to be able to continue to see all of MY conversations that are going, as sometimes I think of something I forgot to say, but am prompted by seeing the customer's name (or I may even forget their name in the busyness of day), so I want to just see everyone I've spoke to.
It should not be getting moved to Stella, and I don't want to see every other action of conversation Stella is having not relevant to me.
Shelby Parker
Hey Brandon Chittenden — thanks for calling this out, and sorry for the frustration here. Totally hear you on how disruptive it is when your appointment confirmation thread gets moved under Stella and you lose that quick “at-a-glance” view of your own customer conversations. I’m sharing this with the team so we can review the behavior and the UX impact, and we’ll follow up if we need any additional details from you.