Do Not Count Genius (Bot) Replies as Human Replies
under review
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Mark Ibarra
There was a recent change where a genius / AI / bot replies noted in pink now count as human replies so conversations/replies from a customer no longer show in the 'unreplied' tab. This has created more work for a sales man to find / discover real customer replies. Instead of the unreplied tab salesman have to look for it in the notifications bell. I don't think this change is intuitive for salesman at all.
Please reverse this it's counterproductive.
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Ana Lima
Jonathan Schultz Every single salesperson at my dealership complains about this. We also know of several dealerships opting to completely turn off the Genius simply because of all the missed responses. My own dealership is about to turn off Genius during business hours to reduce the number of missed responses. We will be one more dealership joining the "Turn Off Genius" party. PLEASE DO NOT COUNT GENIUS AS A HUMAN. SEND ALL REPLIES UNDER THE "UNREPLIED" NOTIFICATIONS.
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Ana Lima
Michele McCoy Another request for the same issue I am experiencing with Genius and missed replies from guests.
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Lindsay Jones
I agree, one of the issues with her replies clearing the message is because yes, she tags the person assigned but if that person is off that day no one else sees it. They would have to use the conversation tab which is not convenient for us because people usually are on the workplan screen to do their tasks and you can't have both open at the same time.
Drew Adler
under review
Jonathan Schultz
Mark Ibarra Thank you so much for the feedback! Do you have time to meet on this request, we’d love to dive deeper here.
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Mark Ibarra
Jonathan Schultz: Sure!