"Do not contact" option for Genius
S
Shane Burtzlaff
There are specific customers that we would like to have the ability to put a Genius/AIM DNC on for, so that we can individually stop outreach to those specific customers without fully removing their managed subscriptions across the board for our team.
Created by Trevor Newman
Shelby Parker
Hey Shane Burtzlaff, thanks for your feedback! Following up on this:
- What specific criteria or attributes should trigger the 'Do not contact' status for a customer?
- How should the 'Do not contact' status be managed or updated over time?
- Are there any specific notifications or alerts needed when a customer is marked as 'Do not contact'?