DNC
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Ivica Zupic
Good Morning, I would like to know how to put a customer on the DNC list. I'm the one that gets these requests and I would like access to do this. Please advise.
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Ivica Zupic
Yes, this would be to update my access to do it myself. I would need Admin access or whatever it takes for that. I'm the ComplyAuto Admin and am required to put customers on a DNC list and make sure their info is not being shared. This is a request they make and then I have to comply. Hope you can help
Shelby Parker
Thanks for reaching out, Ivica Zupic — totally understand why you’d want to be able to handle DNC requests directly. Just so we can point you in the right direction: are you looking to add someone to a Do Not Contact list for calls, texts, emails, or all of the above? And is the main need here learning the steps to add a customer yourself, or getting your user role updated so you have permission to manage DNC entries? Lastly, when a customer is marked DNC, should that automatically block future outreach across the system, or only certain communication types?