Sorry you’re running into this, Don Carper — I can see why that’d be so frustrating. To help us narrow it down and reproduce it, can you confirm which scanned fields aren’t making it over to the Desktop app (address, phone number, both, or anything else), and whether any of the license details transfer successfully? Also, where exactly in the Desktop app are you expecting that address/phone to land (lead/customer record, a specific form/section), and what shows up there instead? Lastly, is this happening every time you scan a license, or only with certain scans/people?